I give Nissan of New Braunfels 5 starts because they have provided excellent service each and every time I have taken my car there. The waiting area is always neat and clean. They have complimentary sodas, water, popcorn and donuts (prior to COVID19). I love their store inside .. cute and unique gifts. Everyone is always so polite and friendly. Nikki (Nicole), Alvin..two names that off the top of my head I can remember.. They kept me informed of what was going on with my car, time frame, etc. I know taking an old car to the dealer for maintenance work ...
Always great customer service! Always quick turnaround!
The service team went above and beyond my expectations. I went in for an oil change-they fixed a recall, rotated my tires and addressed a different issue I didn’t explain well at all and was able to fix it as well, all super fast!
Was so impressed by Jeff and the whole team! Courteous, knowledgeable, friendly, but definitely overbooked!!
Quick easy, no haggle, made the process so simple and found exactly what I wanted and met my price point. Today ally satisfied with my purchase. This is my second purchase with Nissan NB and both times have been awesome experience! Mr Price was very accommodating and helpful :)
Jeffery provided excellent service from beginning to end. They even provided me with touch up paint for my truck. Awesome service !
We were on our way to the airport in San Antonio, when a warning appeared that our diesel Titan would be experiencing reduced power. We called our home dealership in Victoria and we were told to seek help immediately. We found the New Braunfels dealership on Google Maps and managed to make it there. Alvin from the service department went out of his way to help(rental car, ride to rental agency). We made it to the airport on time and on way back we received a text that the truck was ready. I can’t express how appreciative my ...
Had a nail in my tired. They found the issue quickly and fix it.
From start to finish the experience was awesome. My sales lady Ms Erika Lozano, was very professional and listened to my desires on a truck. She will call me almost daily to share new truck arrivals and promotions. She never gave up..
Our salesman Jose was amazing! Very kind, honest and listened to our needs. The rest of the team did great as well, getting us to where we needed payment wise. We were very pleased with our experience. Also just to add the facility itself is very inviting with the amount of tables, lounge chairs and the drink options! Not to mention the kids area. Although the tablets in the kids area did not work which would have been nice. That though wasn’t something that made our experience any less. Thanks again Jose and the team!
Very happy with my experience. Gerrel was my salesman and he was awesome. He greeted me right away as I walked into the building and was very personable. He also did a good job of interacting with us while we waited for finance to run my application instead of just leaving us to wait in silence like some places. Garrett in finance did a wonderful job of getting me a good rate that i was comfortable with without me having to wait for forever. He as well was easy to converse with as we printed everything out to finalize the ...
Great overall experience. Chris Edwards was fantastic! He was patient with us, professional, and very knowledgeable. He went above and beyond to make sure we were completely satisfied with our vehicle of choice. Nissan has so many different vehicles with a variety of options to fit everyone. Chris understood our needs and helped us get into something that was right for us. The finance manager was great as well. Robert Vasquez helped get us the best rate and a monthly payment we were comfortable with. Keep up the great work gentlemen. I also want to extend my gratitude to Erica. ...
Courteous, efficient folks. Always a pleasure to do business with them.
We are well pleased with the service we get from Nissan of New Braunfels.
Ericka was very friendly and helpful. She was patient and she was determined to make sure we get into our new truck. Everyone was nice and help including the General Manager, Senior Advisor and the financial guy. Thanks!
I had difficulty at another dealer. Nissian of New Braunfels took my vehicle serviced it and got it back on the road. I thank them for that. Jeff and his team gave excellent service.
Coral was amazing very helpful with finding the Pathfinder to meet my needs Eric in Finance was great
Came in for oil change on 2 vehicles and one had a recall to fix so they were able to get the recall taken care of and provided a rental so we didn’t have to wait there for hours. The price for oil change was great and the team did a great job getting everything taken care of and were very helpful and friendly, especially, Alvin, who checked us in and made sure everything was taken care of in a timely manner. Thanks
Service Dept. staff are expert, professional, prompt and VERY concerned with making each visit a great experience!