I had the best experience at Nissan! Everyone there is super friendly and they are on their best with the customer service. I had the pleasure of working with Joseph Villalpando who was patient and helped me get into a vehicle that I love!!! Definitely recommend going back in future and sending everyone their way!!☺️
Had the pleasure of working with Julian on a deal for a CPO 2019 Frontier. Not only was the dealer cheaper than everywhere else I was looking for same make and mileage, but they were also very up front about dealer add ons and what everything was. We were unable to make a deal the first go around but was very happy with the deal we started. We both worked out an amazing deal that I was more than happy with and went back on 11/30 to finish the deal on my truck. I would highly recommend seeing Julian at this dealership. ...
The customer service and just overall experience that I received from Jose and Garrett has been second to none. I’ve bought several cars in my life but because of them I’m a customer for life. They made me feel like I was truly a friend and they went above and beyond to get me into my new Murano!
Adam Wiaterk he was great!! He made the car buying experience great and he listen to our needs we love the staff and great place to go and buy a car!!
Ida and Jullian were very patient and compassionate when helping me. Eric far surpassed my expectations and earned my trust. Garrett was very helpful and explained everything! The TEAM at Nissan New Braunfels is awesome!
Joseph helped me get into a car that I never that would be possible. Than you!
I schedule an appointment at Nissan of New Braunfels and I have to commend them for their outstanding service, they went above and beyond what was required. I especially want to thank Mr. Pete for his friendliness and amazing customer service!
Picking up a vehicle going to wholesale
Jose was amazing and very personable and caring. Took the time to talk to us and know our needs for our family in picking a vehicle that would work for our needs.
I was treated with great pleasure and I will go there more for oil changes
It was amazing. Ida was wonderful and made us feel so comfortable during the process. We feel bad for keeping everyone so late, but really appreciate them for doing that for us. Thank y’all so much!
Ms Nikki Sinwich did an outstanding job keeping me informed about the progress of my vehicle getting serviced.
Aaron and Demi in the service dept are the absolute best. Aaron drove my truck with me today to help address one of my concerns. Fixing things the right way, in a timely fashion, and keeping me in the loop the whole time. I love this dealership and the service dept backs you up after the purchase. If you're going to buy a new car...buy a Nissan, and if you're going to buy a Nissan...buy from Nissan of New Braunfels. :)
Nikki is fantastic! Highly recommended.10/7/2020- I wanted to say thank you to Aaron, Service techs, and the service director for going above and beyond fantastic service! I had a few issues with my new truck that were concerns of mine and they address every one them to 100% satisfaction. From the time we bought the truck from Gerrell to anything I need in service I can trust them without having any doubt and this is why we love buying vehicles from here! There is not enough thank you to Aaron for the follow up calls, to going above and beyond ...
Very friendly and great customer service. Took a little long to get things worked out, but the staff was nice and accommodating to us while we waited. Overall, we were very happy we decided to check them out and purchase our vehicles.
I had a battery about to die and I drove straight to the dealership. Pete got my car right in, added an oil change and additional service with hesitation. I am so appreciative of them being respectful of my time and fixing that unexpected issue. They saved the day!
I love this Nissan! They are so accommodating! I had made an early appointment to get my oil changed and didn’t wake up to my alarm. I reached out to apologize and they still told me to come in whenever to get it changed. Their customer service is ON POINT! I live in San Marcos and make it a POINT to drive to New Braunfels because I love their service so much.
Took my car for an oil change and tire rotation, without an appointment, and they were done within an hour.
Couldn't ask for a better experience. It was just an oil change, I left my car and came back later to pick it up. The whole time Pete Hernandez kept me in the loop and the car was ready in no time.